Privacy Policy
Last Updated: April 17, 2025
1. Introduction
Welcome to Neural Technology Services, Inc.'s Customer Relationship Management system ("CRM," “Sphere”, "we," "our," or "us"). At Neural Technology Services, Inc., we are committed to protecting your privacy and the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM service.
By accessing or using our CRM service, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the service.
2. Information We Collect
2.1 Information You Provide to Us
Account Information: When you register for our CRM, we collect information such as your name, email address, phone number, job title, company name, and password.
Customer Data: Information you input into the CRM about your customers, prospects, and business relationships, including contact information, interaction history, purchase history, and preferences.
Billing Information: Payment details, billing address, and transaction history.
Communications: When you communicate with our support team, we collect information included in those communications.
User Content: Any files, notes, documents, or media you upload to our CRM.
2.2 Information We Collect Automatically
Usage Data: Information about how you interact with our CRM, including features used, time spent, clicks, and navigation patterns.
Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, gather usage information, and enable certain functionality.
Log Data: Server logs, error reports, and system activity information.
3. How We Use Your Information
We use your information for the following purposes:
To provide, maintain, and improve our CRM service
To process transactions and send related information
To respond to your comments, questions, and requests
To send administrative messages, updates, security alerts, and support messages
To personalize your experience and deliver content relevant to your business needs
To monitor and analyze trends, usage, and activities in connection with our service
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To comply with legal obligations
4. Data Storage and Security
4.1 Data Security
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.
4.2 Data Retention
We retain your data for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
4.3 Data Storage Location
Your data is stored on secure servers located in [specify regions/countries]. We may transfer your data to countries outside your country of residence, consistent with this policy and applicable law.
5. Sharing Your Information
We may share your information with:
5.1 Service Providers
Third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as hosting, data analysis, payment processing, and customer service. These providers are contractually obligated to protect your information and can only use your data for the specific services they provide to us.
5.2 Compliance with Laws
When required by law, regulation, legal process, or governmental request.
5.3 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
5.4 With Your Consent
When you have explicitly consented to the sharing of your information.
5.5 Aggregated or De-identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access: Request access to your personal information.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request the deletion of your personal information.
Portability: Request a copy of your information in a structured, machine-readable format.
Restriction: Request that we restrict processing of your information.
Objection: Object to our processing of your information.
Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information.
To exercise these rights, please contact us at privacy@neural.io
7. International Data Transfers
If you are located outside [your company's primary operating country], please note that your information may be transferred to, stored, and processed in [your company's primary operating country] and other countries where our servers and service providers are located. These countries may have data protection laws that are different from those in your country.
By using Sphere CRM, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information remains protected in accordance with this Privacy Policy.
8. Children's Privacy
Our CRM service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at privacy@neural.io.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the CRM service or by sending you an email or other communication. We encourage you to review the Privacy Policy whenever you access the CRM to stay informed about our information practices.
10. Third-Party Services
Our CRM may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy only applies to our CRM service. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
11. Data Protection Officer
For questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Neural Technology Services, Inc.
5318 Sw 49th Ave
Ocala, FL 34474
C/O General Counsel
privacy@neural.io
(855) 467-5462
12. Compliance with Specific Regulations
12.1 GDPR Compliance (For EU Users)
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). The legal bases for processing your information include:
Performance of our contract with you
Our legitimate business interests
Compliance with legal obligations
Your consent, where applicable
12.2 CCPA/CPRA Compliance (For California Residents)
California residents have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
The right to know what personal information we collect
The right to delete personal information
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising these rights
12.3 Other Regional Regulations
We are committed to complying with applicable data protection laws in all jurisdictions where we operate.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Neural Technology Services, Inc.
5318 Sw 49th Ave
Ocala, FL 34474
privacy@neural.io
(855) 467-5462
By using our CRM service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.